|Property Tax & Motor Vehicle Clerk
Work Unit Overview: The Motor Vehicle Department provides licensing, registration, and title services to County residents. The Department registers and titles cars, trucks, snowmobiles, boats, motorcycles, quads, trailers, and motor homes.
Job Summary: The Motor Vehicle Clerk is responsible for providing licensing, registration, and title services to County residents according to departmental policies and applicable laws. Duties include assisting the public, in person and over the phone, with the motor vehicle registration and licensing process and providing information on various topics related to licensing and registration, such as title application procedures and registration requirements to assist the public in complying with motor vehicle regulations and laws.
Essential Functions (Major Duties or Responsibilities): These duties are the essential functions and are not all-inclusive of all duties that the incumbent performs.
- Assist customers with the motor vehicle title and registration process by assessing their needs and explaining applicable requirements ordained by laws and rules. Direct customers to filling out the necessary paperwork and check for completeness and accuracy.
- Investigate customer backgrounds by searching appropriate databases to ensure there are no circumstances prohibiting them from attaining a particular license or registration. Respond to customer complaints and explain statutes and policies and procedures that apply to each situation.
- Verify accuracy and completeness of customer paperwork such as title, supporting documents, loan contracts, proof of insurance, and ensure all specific requirements are satisfied by reviewing paperwork. Identify missing information and documents and explaining any deficiencies to the customer.
- Identify problems in required documentation (e.g., signature not notarized, wrong odometer readings, etc.) based on application of established policies and contacts appropriate party to correct problem, returns paperwork, or refers complex problems to supervisor (e.g., out-of-state titles, etc.).
- Assign plate numbers and registration information for tax exempt vehicles (such as county, churches and city) handle customer form 2290-Federal Highway Use tax, complete paperwork for the Military, handicapped, ham radio, fire fighter
professional exempt plates and non-profit organizational plates and process incoming mail daily. Enter all registration and title information into computer, ensuring that entries are accurate and logged/filed according to established procedures.
- Process completed applications and issue motor vehicle titles and licenses at the service counter according to department policies and applicable laws. This includes calculating and collecting appropriate fees, verifying collected amount
with receipt amount and reconciling the cash drawer.
- Communicate with the public, dealerships, finance companies, and banks regarding title application procedures, license plate renewals, and other motor vehicle issues. This includes writing and sending correspondence to customers explaining fees, reasons for rejection of documentation, and policies and procedures.
- Maintain records for inventory of license plates, verification stickers, forms used
and any related office filing/inventory procedures.
- Provide guidance to new administrative clerks by demonstrating and providing assistance with licensing and registration processes, answering questions, and resolving routine problems.
- Perform other duties as assigned including but not limited to managing special projects, attending meetings and conferences, providing backup for other staff, participating in training, etc.
Physical Demands and Working Conditions: The demands and conditions described here are representative of those the employee must meet to perform the essential functions of the job.
- Frequent periods of sitting and standing and occasionally required to reach with hands and arms, stoop, kneel, and crouch or crawl.
- Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
- Work is performed primarily in an office environment.
- Must be able to lift a minimum of 15 pounds.
- Work atmosphere may be noisy and hectic due to contact with the general public in person and on the phone.
Knowledge, Skills, and Abilities:
Explain rules and regulations to customers with differing knowledge bases.
The job requires skill in the use of various databases, software and computer systems;
customer service, and records maintenance. This position requests 35 wpm typing with 90% accuracy and 8000 keystrokes per minute for 10 Key.
The job requires the ability to communicate effectively verbally and in writing; accurately
cashier transactions; calculate and collect taxes and fees due; to use reference materials such as Registration and Title manuals.
Education and Experience:
The job requires education and experience equivalent to a high school diploma or GED and one (1) year experience including cashiering, general office work and customer service. Equivalencies include post-secondary courses work and one (1) year of experience in data entry and computer operations or related work.
Must be able to pass a background check.
A Mineral County Application as well as a full job description is available from the Mineral County Human Resources Office located at 300 River Street, Superior, MT 59872 or email email@example.com.
Applicants must submit a completed Mineral County Employment Application, test scores for typing and 10-Key, a resume and references.
Equal Opportunity Employer.
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|Applications accepted until position filled